Amazon is updating its refund policy to make it easier for users to file complaints defective products from third-party vendors. From September 1, you will be able to contact Amazon directly to report property damage or personal injury, and then Amazon will connect you to the seller. If it determines that the appeal is valid, Amazon will pay all claims below $ 1,000 directly, the company wrote in blog post.
“Claims below $ 1,000 make up more than 80 percent of the cases in our store, and Amazon will bear those costs and will not seek compensation from sellers who adhere to our rules and have valid insurance,” the company wrote. “Sellers will be informed at every step so they can continue to ensure that their products are safe.”
Amazon noted that it could enter a claim of more than $ 1,000 if the seller does not respond. Buyers’ concerns can also be addressed if the seller rejects the complaint, although “sellers will still have the opportunity to defend their product from claims,” it said. The company will check damages using independent insurance fraud experts and its own fraud and abuse detection systems.
Currently, Amazon encourages customers to contact third-party vendors directly with product complaints. This left users to fend for themselves after accidents caused by defective or dangerous products. A short list of them includes faulty carbon monoxide detectors, hair dryers without the necessary impact protection and flammable clothing for children, according to appeal from the U.S. Consumer Product Safety Commission (CPSC).
The new policy comes later complaints from lawmakers and consumer organizations on the spread of counterfeit, defective, and even dangerous products sold in Amazon’s vast third-party market. Last month, CPSC sued Amazon to force him to recall defective items that posed a security risk. Regulators said they had warned Amazon of dangerous things on their website, but felt their response was insufficient.
All products recommended by Engadget have been selected by our editorial team, independent of our parent company. Some of our stories involve partnerships. If you buy something through one of these links, we can earn a commission for affiliates.