From “How I Stopped Worrying and Learned to Live with Irrationality”: No matter what form it took, resistance to any change is basically an act of self-protection. When an individual notices that the consequences of change are in conflict with his needs and desires, he will become anxious and fear for his future. … Whether or not circumstances justify such an answer is irrelevant. What matters is his negative attitude toward the cause of his anxieties, fears, or anger: change and / or perpetrators. Such a process has little to do with intellect, logic, and rational thinking. Yet, once someone commits to a course of resistance, they can easily justify their actions by finding appropriate rationalizations. On the other side of the fence, any resistance to change can make the change responsible mystifying and frustrating.
From “Implementation of social and technological change programs”: The programs we have committed to, such as those based on poverty, crime, inadequate health care or poor housing, have clearly failed to make a significant difference. … Maybe we just had the wrong ideas. We may never have made an adequate commitment. But a more thorough critique will serve us better. The fact is that we are simply not able to implement broad programs of social change. We do not understand the process, although we have myths about it, and our misunderstanding prejudges our efforts today in terms of such good currency ideas as pollution and environmental control, guaranteed annual income, and administrative decentralization of social programs.